Code of Practice

Opton Telecom ensures that you receive your invoices at least 10 days before the due date. We endeavour to charge your account accurately and without errors. If you believe that there is an error or if you have a doubt regarding any charge or charges then please contact our customer care on 020 3598 6233. You can also email to support@optontelecom.co.uk. We will investigate the issue and if the claim is legitimate we will refund the erroneous charges immediately. Please be aware that billing related complaints will be resolved within 14 business days. Refunds will appear in the next bill.

 

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What Our Customers Think:-

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  • That’s right

    That’s right, after you have made that important decision to put your trust in us and switch your telecommunications to us, we ensure that you always have someone to speak with.
  • 24x7 technical support

    We provide you 24x7 technical support from our teams in the UK with no more long waiting times and no teams based overseas. It is just a good old fashioned way of answering your call when you need us to.
  • Why is this?

    Everyone knows that the ‘big guys’ often can’t provide the level of support that millions of SME’s in the market require. If you are not spending tens of thousands of pounds a month, the big carriers simply cannot afford to spend their time with you.
  • Treasure your business

    We, on the other hand treasure your business. We are small enough to care about your business, yet big enough to deliver a reliable service at an exceptional value-for-money price.
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