Complaints handling is a serious business. We know that you would only complain if we are unable to meet up to your expectations. However, to provide the best example of customer service we would request you to fill up the form below so that we can get in touch with you within the next 30 minutes.
We will do our very best to provide you a resolution which you won’t be able to refuse but in the unlikely situation if you are not very satisfied then after 8 weeks of initially raising the complaint you can contact Ombudsman Services for pursuing the complaint further.
Before you contact Ombudsman Services we would like you to confirm the resolution that we provided and the reason why you dispute it. Although, we will do everything possible to keep you happy yet, we need to justify our stand too. For your convenience we have the guidelines from Ombudsman Services so that we can assist you with your complaint on