Complaints Form

Service Contacts
0203 930 0572
0208 043 4304
support@optontelecom.co.uk
6th Floor, AMP House, Dingwall Road,
Croydon, CR0 2LX, UK

We will do our very best to provide you a resolution which you won’t be able to refuse but in the unlikely situation if you are not very satisfied then after 8 weeks of initially raising the complaint you can contact Ombudsman Services for pursuing the complaint further. Before you contact Ombudsman Services we would like you to confirm the resolution that we provided and the reason why you dispute it. Although, we will do everything possible to keep you happy yet, we need to justify our stand too. For your convenience we have the guidelines from Ombudsman Services so that we can assist you with your complaint on
http://www.ombudsman-services.org/complaining-to-the-company-communications.html

To buy please leave your number and Post code and one of our sales representatives will get in touch with you shortly. Callback

What Our Customers Think:-

Hello! thanks for the services you have offered, Awesome prices with excellent services.
Shane Watson

I joined Opton after receiving a call from one of their people and at first I was sceptical. Reluctantly I joined but their customer service won me over. Now I am a customer for more than a year and not a single complain. Great company!
Andrew Lyons

It being easier on your pocket when combining all of your telecom expenditure together in one place. I am loving it.
Steven Hawkins

I am very happy that you have understand my problems and thank you to come up with Custom Packages as per my needs.
Stuart Thomas

So far very impressed with the connection and plan rates. Now need to use so I can further ascertain how well it is now working.
Anna Evans

Oh yes I like the new plan rates and the customer care support as well. No more confusion on billing amount, just check the "Custom Package" page and I have got the billing amount. Its so transparent.
David Graham

Telecom News

That’s right
That’s right, after you have made that important decision to put your trust in us and switch your telecommunications to us, we ensure that you always have someone to speak with.
Technical Support
We provide you technical support from our teams in the UK from Monday to Friday 9am to 5pm with no more long waiting times and no teams based overseas. It is just a good old fashioned way of answering your call when you need us to.
Why is this?
Everyone knows that the ‘big guys’ often can’t provide the level of support that millions of SME’s in the market require. If you are not spending tens of thousands of pounds a month, the big carriers simply cannot afford to spend their time with you.
Treasure your business
We, on the other hand treasure your business. We are small enough to care about your business, yet big enough to deliver a reliable service at an exceptional value-for-money price.