Complaints Form

Complaints handling is a serious business. We know that you would only complain if we are unable to meet up to your expectations. However, to provide the best example of customer service we would request you to fill up the form below so that we can get in touch with you within the next 30 minutes.

 

We will do our very best to provide you a resolution which you won’t be able to refuse but in the unlikely situation if you are not very satisfied then after 8 weeks of initially raising the complaint you can contact Ombudsman Services for pursuing the complaint further. Before you contact Ombudsman Services we would like you to confirm the resolution that we provided and the reason why you dispute it. Although, we will do everything possible to keep you happy yet, we need to justify our stand too. For your convenience we have the guidelines from Ombudsman Services so that we can assist you with your complaint on
http://www.ombudsman-services.org/complaining-to-the-company-communications.html

 

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What Our Customers Think:-

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  • That’s right

    That’s right, after you have made that important decision to put your trust in us and switch your telecommunications to us, we ensure that you always have someone to speak with.
  • 24x7 technical support

    We provide you 24x7 technical support from our teams in the UK with no more long waiting times and no teams based overseas. It is just a good old fashioned way of answering your call when you need us to.
  • Why is this?

    Everyone knows that the ‘big guys’ often can’t provide the level of support that millions of SME’s in the market require. If you are not spending tens of thousands of pounds a month, the big carriers simply cannot afford to spend their time with you.
  • Treasure your business

    We, on the other hand treasure your business. We are small enough to care about your business, yet big enough to deliver a reliable service at an exceptional value-for-money price.
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