Contact Us & Help
We are available Monday to Friday between 9 AM to 5 PM
What happens when I join Opton?
You simply sign up with us, either online or by calling our sales line 0203 807 9913. We’ll write to you to confirm the date of the switch, and you should be on one of our call plans within 14 working days.
You don’t have to contact your current supplier to cancel; we do it for you.
You start enjoying Opton rates as soon as your line is switched.
What do I need to join Opton?
All you need is your existing home phone and a BT landline (or a similar, non-cable line, e.g. Homecall, Post Office). Opton is not available to cable customers, or to BT customers on the Low User scheme. We don’t recommend that you activate Opton on lines used for burglar or fire alarms.
Will I still receive a line rental bill from BT or other service provider?
No. You will no longer receive a line rental bill from BT or any other service provider. They will only receive one single bill for their line rental, calls and broadband depending on the package selected from Opton telecom.
Is line rental included with my Opton phone calls package?
Yes. The line rental is always included with your Opton phone calls package.
I have cable at home – can I have Opton phone calls?
No. Unfortunately your home telephone line must be provided by BT in order for you to have Opton phone calls.
What will happen if I cancel my BT line?
Unfortunately if you cancel your BT line your Opton Broadband and phone calls services will automatically be cancelled.
How do I get a second line?
If you require a secondary line, you can arrange for this directly via BT Openreach Network.
How do I sign up for Online Billing?
If you would like to sign up for Online Billing, just visit Opton login. Once you logged on you will get a link to sign for online billing.
Or, Call us at 0203 807 9913, we will change your billing option.
When will my bill arrive?
Your first bill will arrive after 14 days of going live with Opton. You will get a bill every month.
How and when do I pay?
All Opton customers are registered for Direct Debit payment. Your account gets debited after 10 days from the date of invoice.
Am I charged for paper billing?
There is a charge of £2.50p per month for paper billing. However, e-billing is free of charge where your bill will be e-mailed to you each month, and you can view it online at anytime.
Can I choose between paper/online billing?
Yes, you can cancel your paper bills and see everything online. If you prefer to keep receiving paper bills after this, there’s a £2.50p per month charge.
To activate online billing and manage your account online just go to Opton login using your customer reference number and the password you choose.
Once you have activated online billing, you can choose to no longer receive paper bills and manage them completely online.
Can I see my bill online?
Of course. Your Opton online account is enabled as soon as we start providing you services, where you can see your itemised bills, payments you’ve made, and the services you have.
When will the money be extracted from my account?
Payment will be extracted from your bank account 10 days from the date of Invoice.
Can I change my direct debit date?
To change the account we collect payment from, Go to your online account and select Direct Debits under Payment. We are unable to change the date your bill is sent out, and hence the date your direct debit is extracted. This is due to the fact that our system is totally automated. Payment will be extracted from your bank account 10 days from the date of Invoice.
What is my Call Limit?
Your call limit depends on the package you choose.
How do I change my calling plan?
Existing Opton landline customers can switch to another call plan or add services like broadband just by calling customer service at 0203 807 9913.
How do I change my Direct Debit details?
To change the account we collect payment from, Go to your online account and select Direct Debits under Payment. We are unable to change the date your bill is sent out, and hence the date your direct debit is extracted. This is due to the fact that our system is totally automated. Payment will be extracted from your bank account 14 days after the Invoice Date on your bill.
How do I change my address?
If you are changing address, please contact Customer Services as soon as you have a firm moving date. We can then switch your broadband and your landline over to the new house without any problem and without incurring any additional costs from Opton – you will not be charged the connection fee again. However, you will need to sign a new contract for the new property.
This service is dependent on the network availability of your new house. If there is no BT line at the new house then you will need to get one installed(which incurs a cost) – but be aware you may incur a cancellation fee if disconnecting from another supplier.
The following information is required when contacting us (please enter in the Additional Information section):
- The full address and postcode of the new house
- The date you are moving out of the current address
- Whether there is an active / inactive BT telephone line at the new address
- The existing telephone number of the line at the new address (if it is active).